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Service Center Information
 
 
 
 
Contact Us
 
   Mailing Addresses
 
Bay Area FasTrak® Customer Service Center
P.O. Box 26926
San Francisco, CA 94126

FasTrak® Violation Processing Department
P.O. Box 26925
San Francisco, CA 94126

 

   Physical Location
 
Bay Area FasTrak® Customer Service Center
475 The Embarcadero (at Broadway)
San Francisco, CA 94111
 
Toll Free Phone # (for customers only): (877) BAY-TOLL (1-877-229-8655)
Out of State Callers: (415) 486-TOLL (1-415-486-8655)
FAX: (415) 956-1663

 

   Hours of Operations
 
Monday through Friday 7:00 am to 7:00 pm
Saturday 9:00 am to 1:00 pm

 

   Directions
 
From the East Bay – Traveling west across the San Francisco-Oakland Bay Bridge, take the Fremont/Folsom Street exit, turn left onto Folsom Street, turn left again onto The Embarcadero, and continue on The Embarcadero for approximately three-quarters of a mile. The Bay Area FasTrak® Customer Service Center is located at 475 The Embarcadero on the first floor.

You can also access the Customer Service Center by taking BART to the Embarcadero Station and then transferring to the San Francisco MUNI F-Line from the median near Market and Main Streets. Take the F-Line along The Embarcadero and off-board at Broadway.

From the North Bay – Traveling south across the Golden Gate Bridge, take the Lombard Street exit. Continue on Lombard Street, turn right onto Van Ness Avenue, turn left onto Broadway, continue on Broadway for about one and a half miles, and turn right onto The Embarcadero. The Bay Area FasTrak® Customer Service Center is located at 475 The Embarcadero on the first floor.

You can also access the Customer Service Center via Golden Gate Transit. In the morning, take any of the Financial District routes and off-board at Battery and Jackson Streets and walk about five blocks in the northeast direction to The Embarcadero and Broadway. During the midday, take Routes 70 or 80 to the Transbay Terminal, walk one block north, and transfer to the San Francisco MUNI F-Line at Market and First Streets. Take the F-Line along The Embarcadero and off-board at Broadway.

You can also take Golden Gate Ferry from the Larkspur or Sausalito Ferry Terminal to the San Francisco Ferry Terminal, transfer to the San Francisco MUNI F-Line at The Embarcadero and Market Street and off-board at Broadway. Free round-trip transfers to MUNI are available as you exit the ferry in San Francisco.

From the South Bay – Take U.S. 101 North to Interstate 280 North and take the King Street exit. Continue on King Street, which becomes The Embarcadero. Continue on The Embarcadero for approximately one and a half miles. The Bay Area FasTrak® Customer Service Center is located at 475 The Embarcadero on the first floor.

You can also access the Customer Service Center by taking Caltrain to the San Francisco Station at 4th and Townsend Streets. Walk to 4th and Folsom Streets, take San Francisco MUNI Bus #12-Pacific Heights and off-board at Broadway.

 

 

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