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  Frequently Asked Questions
 
  FasTrak FREQUENTLY ASKED QUESTIONS
 
GENERAL

 

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What is FasTrak?
FasTrak is an electronic toll collection (ETC) system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. FasTrak will also allow solo drivers to pay to use the future Bay Area Express Lanes. The system has three components: a toll tag, which is placed inside your vehicle; an overhead antenna in the toll plaza, which reads the toll tag and automatically deducts the appropriate toll from your prepaid account; and video cameras to identify toll evaders.

Note: Specific vehicle models may require an externally-mounted toll tag (also referred to as an exterior toll tag). Call the Customer Service Center to determine if your vehicle may need an externally-mounted toll tag.

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What exactly is a toll tag?
A toll tag is a small battery-powered device that transmits a radio signal to an antenna mounted above the toll lanes. Once attached to your windshield, the proper toll amount is deducted from your prepaid account.

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How do I establish my prepaid FasTrak account?
The most convenient way to open a new FasTrak account is to pick up a toll tag from one of our retailers and then register it online. For select retail locations, click here.

You can also enroll online by mail/fax, phone, or in-person. For more information about the different enrollment methods, click here.

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Is there a charge for the toll tag or for opening a FasTrak account?
There is no fee for the toll tag and no service charge to open and maintain a FasTrak account, but you must keep a minimum balance in your prepaid account. Your account can be automatically kept above this minimum by authorizing regular payments from your credit card.

To establish an account using a credit card, an initial prepaid balance of $25 per toll tag will be charged to your credit card. To establish an account with cash or check, an initial prepaid balance of $50 per toll tag is due at the time the account is opened, plus a $20 per toll tag deposit. The deposit is refunded to you when you close your account and return the toll tag in good condition.

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What are the advantages of using FasTrak at the toll bridges?
  • You don’t need to have cash on hand.
  • You don’t have to stop at the toll booth, you only need to slow down.
  • Your commute is likely to be faster, since neither you nor any of the vehicles in front of you have to stop to pay the toll. A FasTrak-only lane can process about three to four times as many vehicles per hour as a lane in which tolls are collected manually.

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Can I use FasTrak with my motorcycle?
Yes. Motorcycles can use FasTrak to pay tolls by mounting their toll tag in a secure location. We do not advise you to hold the toll tag up while driving through the toll lane as it may not be read accurately. Also, we are not responsible for any lost toll tags due to the toll tag not adhering to the motorcycle windshield.

It is recommended that you use one of the following methods to secure your toll tag:

  • Place toll tag in your front pocket, as it can be read through the material.
  • Place toll tag inside a cycle net (somewhere on top) that drapes over the gas tank.

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Where can FasTrak toll tags be used?
FasTrak toll tags can be used on all eight Bay Area bridges and Bay Area express lanes.
  • Antioch Bridge
  • Benicia-Martinez Bridge
  • Carquinez Bridge
  • Dumbarton Bridge
  • Golden Gate Bridge
  • Richmond-San Rafael Bridge
  • San Francisco-Oakland Bay Bridge
  • San Mateo-Hayward Bridge
  • Alameda County Express Lanes
  • Silicon Valley Express Lanes
FasTrak can also be used on the Bay Area Express Lanes in the future (e.g., I-680 in Alameda County). For more information about the Alameda County Express Lanes, go to: http://www.680expresslane.org/Home.asp.

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Will my FasTrak toll tag work on other California toll facilities?
Yes. FasTrak can also be used on several Southern California toll roads in Orange and Riverside counties (91 Express Lanes, and the San Joaquin Hills, Foothill, and Eastern Toll Roads) and San Diego County (Interstate 15 and South Bay Expressway). It is your responsibility to know the toll rates and rules of each toll facility you use. State legislation ensures that all toll facilities in California have compatible FasTrak technology.

FasTrak customers should open their account with the toll facility of primary usage. Customers may be charged a service maintenance fee if it is determined that the majority of their toll activity occurs at another facility.

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What are the toll rates on the toll bridges?
The toll schedule for all Bay Area bridges can be found at Bridges and Toll Facilities.

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Can I use my FasTrak toll tag on all lanes of every Bay Area bridge or only certain ones?
Yes. All toll booths on all eight bridges in the Bay Area accept FasTrak.

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Which Bay Area bridges have FasTrak-only lanes?
All of the seven state-owned bridges have at least one FasTrak-only lane in operation. The Golden Gate Bridge has up to four FasTrak-only lanes in operation at a time. For more information, go to Bridges and Toll Facilities.

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When using the Golden Gate Bridge, will the toll be charged to my FasTrak account when traveling north through the toll lanes that are dedicated for northbound traffic?
No. The FasTrak system on the Golden Gate Bridge will be turned off when these toll lanes are dedicated to northbound traffic.

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How do I open a Business Account for a commercial trucking company?
If you operate a business with commercial vehicles that cross any of the Bay Area's eight toll bridges, you can open a FasTrak Business Account that allows you to conveniently manage your company's toll transactions. For more information, click here.

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Can I use FasTrak anonymously?
Yes. FasTrak is dedicated to preserving and protecting customers' privacy. Customers who wish to take advantage of the speed and convenience of FasTrak may do so with complete anonymity.

In order to open an anonymous FasTrak account, you must visit the FasTrak Customer Service Center in person. You can open your account with cash, money order, or cashier’s check. A Representative will be able to open your account without requiring customer name/address/vehicle information. (If you try to open an account online, your name/address/vehicle information will be required.)

After you have opened your account, you are responsible for depositing prepaid tolls into your FasTrak account whenever the "Low Bal" or "Account Low" message appears on the Driver Feedback Display located at the toll booth.

You can replenish your account with cash, money order or cashier’s check in person or by mail. Please do not send cash in the mail. Print your toll tag number or account number on the money order or cashier’s check, and the amount will be added to your prepaid balance.

All account management for anonymous accounts must be conducted in person at the FasTrak Customer Service Center, including checking your account balance, ordering additional toll tags or closing your account.

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