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  Frequently Asked Questions
 
  FasTrak® FREQUENTLY ASKED QUESTIONS
 
ACCESSING YOUR FasTrak® ACCOUNT USING USERNAME/PASSWORD FAQ

 
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How can I access my FasTrak® account information?
To access account information online, you must enter a Username and Password. To access your account information through our automated phone system, you must use your Account Number and 4-digit Personal Identification Number (PIN).

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What is a Username?
A Username is a unique login name that you create to access your account information online. The Username must be alphanumeric with a minimum of 6 and a maximum of 20 characters. If you select a Username that is currently in use, you will receive a message advising you to choose another one.

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What is a Password?
A Password is a secret word or expression that you create to prove your right to access your FasTrak account information online. Your Password must be between 6 and 12 characters and contain at least 1 uppercase letter and at least 1 number.

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What is a PIN?
A PIN is a 4-digit number that you must create when opening a new FasTrak account. This PIN is used to access account information through our automated phone system. It is also used to view your statements, if you chose to receive your statements via email. This number can be changed at any time by logging into your account online or by calling the FasTrak Customer Service Center.

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What do I do if I forgot either my Username, Password, or PIN?
If you forgot either your Username, Password*, or PIN, click here to request to have it sent to the email address on file with FasTrak. You will need to provide your Account Number, as well as your email address. If you do not have an email address on file, you cannot remember your email address on file, or you do not know your Account Number, you must contact the FasTrak Customer Service Center at (877) BAY-TOLL (1-877-229-8655) during normal business hours. They will be able to provide you with this information after standard verification.

*Please note: For your security, a new password will be sent to you.

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