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Can I use my retail toll tag immediately after leaving the store?
Yes. Of your total purchase price, $20 is held as a temporary deposit and the remaining balance is available for use immediately to pay for tolls.
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When do I have to register my retail toll tag?
A small balance is available for immediate use prior to registration. If you choose to use your toll tag before registering it, then you must register it within seven (7) business days from the day you first use it. If you do not register it within this time period, the toll tag will become "inactive" and will be in violation of California Vehicle Code 4770 and any other applicable law. To avoid this situation, it is recommended that you register your toll tag immediately after you purchase it.
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I purchased my toll tag from a retail store. How much in prepaid tolls do I have?
Of your total purchase price, $20 is held as a temporary deposit and the remaining balance is available as prepaid tolls for use immediately.
If you register the toll tag to an account that is automatically replenished by a credit card, the $20 deposit will be moved into your prepaid toll balance. If you register your toll tag to an account that is replenished by a cash/check payment, the $20 will remain as a refundable deposit.
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I purchased my toll tag from a retail store, where there was a promotion for free tolls. How do I get my free tolls?
The promotion is for new accounts only. Upon opening up a new FasTrak account and registering your toll tag online or by phone, the free tolls will be credited to your prepaid toll balance. Offer limited to one per new account. This offer is not valid for existing FasTrak accounts. To learn more about current FasTrak promotions, click here.
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Can I purchase a toll tag from a retail store and use it for my hybrid vehicle?
No. The toll tags that are available at retail stores cannot be used for hybrid vehicles. For instructions on how to obtain a special hybrid toll tag, click here.
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Can I purchase a toll tag from a retail store and use it to open a new business account?
No. The toll tags that are available at retail stores cannot be used for business accounts. For instructions on how to open a business account, click here.
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Can I add a retail toll tag to my existing business account?
No. The retail toll tag program was not set up for business accounts – whether opening a new business account or adding a retail toll tag to an existing business account. To add a toll tag to your existing business account, you must contact the FasTrak Customer Service Center.
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Can I purchase more than one toll tag from a retail store and open only one new FasTrak account?
Yes. You can have one FasTrak account with multiple toll tags. All you need to do is register the first toll tag as a new account. At the completion of the registration process, print out the confirmation page that identifies your new FasTrak account number. When you register each of the remaining toll tags, click on “Register Toll Tag to Existing Account” and enter your new FasTrak account number. Follow the instructions to register each remaining toll tag. It is important to note that any promotional offer for free tolls is valid only for new accounts, limited to one offer per new account. Therefore, when you register a toll tag to an existing account, that toll tag is not eligible for the promotional free tolls.
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How do I return a toll tag that I purchased from a retail store?
Whether or not you have used or registered your retail toll tag, you must return it to the FasTrak Customer Service Center, not to the
retail store where it was purchased. If you have not registered your retail toll tag yet, you must do so before you can return it. This step is necessary so that we know who and where to send any refund amount to.
To register your retail toll tag, click here. After it has been registered,
request the closure of your account by completing an Account Closure Form
and submitting it, along with your retail toll tag, in person or by mail to the Customer
Service Center. If you are returning the toll tag by mail, we recommend sending the toll tag by certified or registered mail.
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I accidentally threw away/lost/misplaced my Velcro strips, which had the validation code printed on them. Can I still register my retail toll tag without the validation code?
Yes. If you do not have your validation code, you can contact the FasTrak Customer Service Center. They will be able to give you your validation code, but you must provide them with your retail toll tag number.
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