FasTrak - Keeping the Bay Area MovingPhoto Copyrighted (c) - All Rights Reserved
My AccountSign UpAbout FasTrakBridges & Toll FacilitiesViolationsForms & InstructionsRelated Info
Overview
How It Works
Retail Program
Agencies & Partners
Transponders
Terms & Conditions
FasTrak Videos
 
 

  Frequently Asked Questions
 
  FasTrak FREQUENTLY ASKED QUESTIONS
 
SAN FRANCISCO INTERNATIONAL AIRPORT (SFO)

 

Back to main FAQ list
 
How do I use FasTrak to pay for parking at SFO?
As you enter the parking lot, use the lane that is displaying the FasTrak logo. Most of these FasTrak lanes are positioned in the far left lanes. Your toll tag will be read, recording your date and time of entry as you enter the parking lot and the gate will rise. A parking ticket will not be issued.

As you exit the lot, you will again drive through the lane identified by the FasTrak logo and your toll tag will be read again, recording your time of exit. Stop at the exit device and read the payment screen. You will be issued a parking receipt which MUST be taken to open the exit gate.

Your parking fee will automatically be calculated using entry and exit dates and times. If the fee is $10.00 or less it will be posted to your FasTrak account directly. Parking fees greater than $10.00 will be charged directly to your credit card on file with your FasTrak account. All transactions will be included on your FasTrak statement or can be viewed by logging into your account on the web.

Return To Top 

 

 
What if I do not want to participate in the Parking Program?
If you are a credit card customer you will automatically be opted into the Parking Program. If you do not want to pay your airport parking with FasTrak, you can either 1) use a non-FasTrak lane when entering/exiting the lot, or 2) choose to opt-out of the parking program. To opt out, you will need to log into your FasTrak account on the web select "Parking" on the left hand side of your screen, then select "Opt out". You can also contact the FasTrak Customer Service Center by mail, fax, or phone to opt out. If you choose to opt back into the Parking Program at a later date, you must go through the same procedures.

Return To Top 

 

 
Why do I need to have a credit card account to use my FasTrak account to pay for parking?
Parking fees above $10.00 are charged directly to the credit card listed on your FasTrak account. In order to use FasTrak at any airport parking facility, you must have a credit card on your FasTrak account. Customers who replenish their account by cash or check are not eligible for airport parking, because the account cannot be automatically replenished when parking fees are posted.

Return To Top 

 

 
Will the parking charge be posted to my account?
Parking fees of $10.00 or less will be deducted from your FasTrak account’s prepaid balance and will appear on your FasTrak statement as deductions. Parking fees greater than $10.00 will be charged directly to the credit card registered on your FasTrak account. A list of these charges will appear on the web under “Parking View” or on the last page of your statement under “FasTrak Plus”.

Return To Top 

 

 
How much will be charged to my FasTrak Account?
You will be charged the same amount as you would if you paid the Parking Attendant at SFO.

Return To Top 

 

 
Are there any additional fees for using FasTrak to pay for parking at SFO?
No. There are no fees to use FasTrak to pay for parking. It’s simple. Just use your toll tag upon entry and exit, and the parking charges will either be deducted from your FasTrak account or charged directly to your credit card, depending on the parking amount due.

Return To Top 

 

 
I was unable to use FasTrak to pay for parking. Why?
The following list of reasons will cause ineligibility for parking at SFO:

Cash or check account replenishment method
  • To use FasTrak to pay for parking at SFO, you must use a credit card as your FasTrak replenishment method. If you use cash/check as your replenishment method, you cannot use FasTrak to pay for parking.
Opt Out was selected
  • If you chose to opt out of the Parking Program, you cannot use FasTrak to pay for parking at SFO.
Toll tag did not read at entrance/exit
  • A valid toll tag is needed upon entering or exiting the parking lot in order to use FasTrak to pay for your parking. If your toll tag did not beep or the gate did not open, you will not be able to use FasTrak to pay for parking. You should contact the FasTrak Customer Service Center to determine if a replacement toll tag is needed or if your FasTrak account needs attention.
Negative Account Balance
  • If your account had a negative balance at the time you tried to enter or exit the parking lot, you will not be able to pay for parking using FasTrak.

Return To Top 

 

 
I did not open my FasTrak account in the Bay Area. Am I eligible to use FasTrak to pay for parking at SFO?
Bay Area FasTrak customers and The Toll Roads customers are both eligible to use FasTrak at SFO. The Transportation Corridor Agency (TCA), which manages The Toll Roads, operates an independent process with SFO. Please call 1-800-378-8725 for information regarding your Toll Roads account.

Customers of Orange County’s 91 Express Lanes, and San Diego’s I-15 and South Bay Expressway, currently are not eligible to pay for parking at SFO. Please contact those agencies with any further questions.

Return To Top 

 

 
My toll tag beeps when I drive through a parking lot at the Sacramento International Airport and Oakland International Airport. Can I pay for my parking there as well?
No. The Sacramento and Oakland International Airports do not participate in the Parking Program. There may be equipment at these airports which will cause your toll tag to beep, but no information is retained or billed to your FasTrak account.

Return To Top 

 

 
I have a dispute or question about my parking charges. Who do I contact?
If you have a dispute or question about your parking charges, the FasTrak Customer Service Center cannot assist you with your dispute. You must contact SFO below:

Return To Top 

 

 
I sent my dispute to FasTrak, but I have not received a response yet. What do I do?
  • If you submitted a parking charge dispute to the FasTrak Customer Service Center, it was forwarded to SFO. Please contact SFO directly for information regarding your dispute.
  • Parking Operator
  • PO Box 280567
  • San Francisco, CA 94128
  • Phone: (650) 821-7903
  • http://www.flysfo.com/ContactUs.asp

Return To Top 

 

 
Conditions of Use  |  Privacy & Security  |  © 2009 FasTrak
 
  Información en Español     Application - Chinese