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When can I start using FasTrak® to pay for parking at the San Francisco International Airport (SFO)?
As of October 15, 2007, you can begin using FasTrak® to pay for parking in the long-term lot at SFO. The new Parking Program between FasTrak® and SFO will be expanded to all the other parking lots at a later date.
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How do I use my FasTrak at the San Francisco International Airport (SFO)?
As you enter the parking lot, use the lane that is displaying the FasTrak® logo. Your toll tag will be read, recording your time of entry as you enter the parking lot and the gate will rise.
As you exit the lot, you will again drive through the lane identified by the FasTrak® logo and your toll tag will be read again, recording your time of exit.
Your parking fee will automatically be calculated using entry and exit times. If the fee is $10.00 or less it will be posted to your FasTrak® account directly. Parking fees greater than $10.00 will be charged directly to your credit card on file with your FasTrak® account. All transactions will be included on your FasTrak statement or can be viewed by logging into your account on the web.
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What if I do not want to participate in the Parking Program?
If you are a credit card customer you will automatically be opted into the Parking Program until you choose to opt out. To opt out, you will need to log into your FasTrak® account on the web select Parking on the left hand side of your screen, then select Opt out. You can also contact the FasTrak® Customer Service Center by mail, fax, or phone to opt out. If you choose to opt back into the Parking Program at a later date, you must go through the same procedures.
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Why do I have to have a credit card account to use my FasTrak® for parking?
Parking fees above $10.00 are charged directly to the credit card listed on your FasTrak® account. In order to use FasTrak® at any airport parking facility, you must have a credit card on your FasTrak® account. Customers who replenish their account by cash or check are not eligible for airport parking.
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Will the parking charge be posted to my account?
Parking fees of $10.00 or less will be deducted from your FasTrak account’s prepaid balance. Parking fees greater than $10.00 will be charged directly to the credit card registered on your FasTrak® account. A list of these charges will appear on the web under “Parking View” or on the last page of your statement under “FasTrak® Plus”.
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How much will be charged to my FasTrak Account?
You will be charged the same amount as you would if you paid the Parking Attendant.
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Are there any additional fees for using FasTrak to pay for parking at SFO?
No. There are no fees to use FasTrak® to pay for parking. It’s simple. Just use your toll tag upon entry and exit, and the parking charges will either be deducted from your FasTrak® account or charged directly to your credit card, depending on the parking amount due.
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How can I tell if my account was charged?
Parking fees $10.00 or less will appear on your FasTrak® statement as deductions from your prepaid account balance. Fees greater than $10.00 will be listed separately at the end of your FasTrak statement under “FasTrak® Plus” or on the web under “Parking View”.
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I was unable to use FasTrak to pay for parking. Why?
The following list of reasons will cause ineligibility for parking at SFO:
Cash or check account replenishment method
- To use FasTrak® to pay for parking at SFO, you must use a credit card as your FasTrak® replenishment method. If you use cash/check as your replenishment method, you cannot use FasTrak® to pay for parking.
Opt Out was selected
- If you chose to opt out of the Parking Program, you cannot use FasTrak® to pay for parking at SFO.
Tag did not read at entrance/exit
- A valid tag read upon entering or exiting the parking lot is required to use FasTrak to pay for your parking. If your toll tag did not beep or the gate did not open, you will not be able to use FasTrak® to pay for parking. You should contact the FasTrak® Customer Service Center to determine if a replacement toll tag is needed or if your FasTrak® account needs attention.
Negative Account Balance
- If your account had a negative balance at the time you tried to enter or exit the parking lot, you will not be able to pay for parking using FasTrak®.
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I did not open my FasTrak® account in the Bay Area. Am I eligible to use FasTrak® to pay for parking at SFO?
Bay Area FasTrak customers and The Toll Roads customers are both eligible to use FasTrak at SFO. The Transportation Corridor Agency (TCA), which manages The Toll Roads, operates an independent process with SFO. Please call 1-800-378-8725 for information regarding your Toll Roads account.
Customers of Orange County’s 91 Express Lanes, and San Diego’s I-15 and South Bay Expressway, currently are not eligible to pay for parking at SFO. Please contact those agencies with any further questions.
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My toll tag beeps when I drive through a parking lot at the Sacramento Airport. Can I pay for my parking there as well?
No. Sacramento Airport does not participate in the Parking Program. There may be equipment at that airport which will cause your toll tag to beep, but no information is retained or billed to your FasTrak® account.
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I have a dispute or question about my parking charges. Who do I contact?
If you have a dispute or question about your parking charges, the FasTrak® Customer Service Center cannot assist you with your dispute. You must contact SFO below:
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I sent my dispute to FasTrak®, but I have not received a response yet. What do I do?
- If you submitted a parking charge dispute to the FasTrak® Customer Service Center, it was forwarded to SFO. Please contact SFO directly for information regarding your dispute.
- Parking Operator
- PO Box 280567
- San Francisco, CA 94128
- Phone: (650) 821-7905
- http://www.flysfo.com/ContactUs.asp
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