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Do I own the FasTrak® toll tag?
No. The toll tag is on loan to you by the FasTrak® Customer Service Center. If your FasTrak® account was established using a credit card, there is no deposit for the first three (3) toll tags, but for any toll tags over three, there is a $20 deposit. For cash/check accounts, there is a $20 deposit for each toll tag. All deposits are refunded when the account is closed and the toll tag is returned in good condition.
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What do I do if my toll tag is not working?
If the message on the Driver Feedback Display is blank, or if the toll tag does not beep as you drive through the lane, these are indications that there may be a problem with your toll tag or with your account. If you notice these problems, call the Customer Service Center at (877) 229-8655.
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What are my responsibilities as a FasTrak® user?
Your responsibilities are to maintain a minimum account balance as described in the License Agreement; mount the toll tag as described in the installation instructions; report a lost, stolen, or damaged toll tag; and keep your address, credit card information, and vehicle information (e.g., license plate number(s)) on your FasTrak® account updated as changes occur.
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Can I switch my toll tag from vehicle to vehicle?
The toll tag mounted to your windshield can be moved from vehicle to vehicle as long as it is properly mounted at each location – for toll tag mounting instructions, see toll tags. We request that the vehicle information including license plate number, make, and model for each vehicle to be used be on file with the Customer Service Center. However, to avoid potential problems, we recommend that you obtain toll tags for each vehicle.
The potential problems that can occur when sharing a toll tag between several vehicles include losing the toll tag, or wearing out the Velcro strips much sooner than normal. In addition, your statement will not distinguish which car you were in when crossing the bridge, and for some customers, this is important for tracking their toll payment. If you want to track your toll payments by vehicle, you need to obtain separate toll tags for separate vehicles.
You can request additional toll tags by either logging into your account online at My Account or by submitting a completed toll tag Request Form and sending it to the Customer Service Center.
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If I am in an eligible carpool vehicle and travel through a carpool lane with my toll tag, will I be charged on my FasTrak® account?
Golden Gate Bridge:
Carpools (3+ people) and motorcycles are FREE weekdays, excluding some holidays from 5 am to 9 am and 4 pm to 6 pm. To receive free passage and avoid tolls being deducted from your FasTrak account, remove your toll tag and place it in the Mylar bag provided. Carpools and motorcycles must use a "CASH/FASTRAK" toll lane and stop at the toll booth so the collector can classify your vehicle as a carpool or motorcycle. DO NOT use a "FASTRAK ONLY" toll lane.
All Other Bridges:
If you drive through a carpool lane that is not staffed by a toll collector, you will not be charged on your FasTrak account; however, you may hear two (2) beeps as the system recognizes the toll tag.
If you drive through a carpool/cash lane that is staffed by a toll collector (i.e., Antioch, Benicia-Martinez, and Richmond-San Rafael bridges), you must stop at the toll booth so the collector can classify your vehicle as a carpool or motorcycle to cancel out your toll.
Regardless of the type of carpool lane you use, the best option is to place your toll tag in a Mylar bag to prevent the toll tag from being read. The Mylar bags can be requested from the Customer Service Center, if one was not provided when you opened your account.
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How fast can I travel through the FasTrak® lane?
For the toll lanes dedicated to exclusive use by FasTrak® on all toll bridges in the Bay Area, the speed limit is 25 miles per hour and enforced by the California Highway Patrol. For toll lanes that share facilities for FasTrak® and cash paying motorists, FasTrak® users should proceed with extreme caution, being alert for stopped vehicles and toll collectors.
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What happens when I drive through a toll plaza?
As you drive through a toll plaza, the Driver Feedback Display, located just past the collection booth window, will advise you of your account status as you hear your toll tag beep.
- If your FasTrak® account is valid and has a sufficient balance, it will display "VALID FASTRAK”.
- If your FasTrak® account has a low balance, it will display "ACCOUNT LOW”.
- If your FasTrak® account is invalid, for any reason, it will display "CALL FASTRAK”.
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How is my FasTrak® toll tag used for traffic information purposes?
The Metropolitan Transportation Commission/511 operates a data collection system based on FasTrak® toll tags to provide better
information about the transportation network to Bay Area travelers, transportation managers, and transportation planners through
its 511 Driving TimesSM service. To ensure that FasTrak® users remain anonymous, encryption software is used to scramble each
FasTrak® toll tag ID number before any other processing happens. In addition, the encrypted toll tag ID numbers are retained for
no longer than 24 hours and are then discarded. If you do not want your toll tag read for these purposes, place the toll tag
in the special Mylar bag provided to you when you are not using it for payment of tolls at a toll plaza. The Mylar bags can be
requested from the Customer Service Center. If you would like additional information about 511 Driving TimesSM and how toll tag
data is protected, please visit www.511.org/copyright_items/privacy.asp.
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