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  Frequently Asked Questions
 
  FASTRAK FREQUENTLY ASKED QUESTIONS
 
TOLL VIOLATIONS

 

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I am not a FasTrak accountholder and I used the FasTrak toll lane without paying the toll. Will I receive a violation notice?
Yes. When you pass through a bridge toll lane without paying the toll, an image of your license plate is captured. A violation notice is sent to the vehicle’s registered owner within 21 days of the toll violation at the address on file with the Department of Motor Vehicles (DMV), pursuant to the Streets and Highways Code Section 27174.1. The first notice requests payment for the toll amount and an additional $25 penalty. If you fail to respond to the instructions on the first notice, a second notice will be sent for the toll amount plus a $70 penalty ($25 penalty plus $45 late penalty). Failure to respond to the second notice will result in additional penalties and fees and referral of the amount due to a collections agency and/or the withholding of your vehicle registration by the DMV.

You can resolve your violation online by paying the balance due using a credit card, or you can submit a dispute. To pay your violation by check, please follow the instructions described on the violation notice.

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I am a FasTrak accountholder, but I received a toll violation notice. What should I do?
If you opened your FasTrak account in the Bay Area and received a violation notice, you can resolve it either online by going to Violations, or by mail by providing your FasTrak account number or toll tag number on the notice and submitting it to the address indicated on the notice. You should also update your account information to make sure all your vehicle information is registered correctly. Your toll amount will be charged to your account, and any penalties may be waived.

If you opened your FasTrak account at a toll facility in Southern California (e.g., 91 Express Lanes, San Joaquin Hills, Foothill, and Eastern Toll Roads, Interstate 15, or South Bay Expressway) and received a violation notice from the Bay Area FasTrak Customer Service Center, you have 10 days from the date of the violation notice to contact the toll facility where you opened your account and provide your vehicle license plate number. After you have done so, the toll amount you owe will be automatically charged to your Southern California FasTrak account.

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Is there anything I can do to avoid getting a violation notice if I did not pay the toll?
No. When a violation occurs, a violation payment notice is sent to the vehicle’s registered owner. Toll collection staff are unable to accept payment for the violation tolls because it is not possible for them to match the payment with the violation that is being processed.

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What are the penalties and late fees for a Notice of Toll Evasion?
It is a violation of the toll evasion statutes under California Vehicle Code Section 23302 et seq. and Streets and Highways Code Section 30843 if you fail to pay the established bridge toll. Pursuant to California Vehicle Code Section 40250 et seq., toll evasion violations shall be enforced by the issuance of notices of toll evasion, delinquent toll evasion and the imposition of civil penalties. The following is a schedule of toll evasion penalties:
First Notice Issued:Toll plus $25 penalty
Second Notice Issued:   Toll plus $70 ($25 penalty plus $45 late fee). If toll is paid within 15 days, penalty is reduced to $25

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I received a letter from a collections agency (Law Enforcement Systems, Inc) regarding outstanding violations. I have a dispute or question about it. Who can I contact?
If you have a dispute or question about a letter you received from Law Enforcement Systems regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Since your case was turned over to the collection agent, you will need to contact them to discuss your case further.

Law Enforcement Systems can be reached by calling 1-866-424-9136 between 9am and 5pm EST. If you are calling after hours, you can leave a voicemail message, and an agent will return your call during normal business hours. Also, you can contact them by mail or fax at:

      Law Enforcement Systems, Inc.
      P.O. Box 1348
      Long Island City, NY 11101
      Fax: (718) 482-8930

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