FILING A CLAIM
To request repayment of unclaimed property, complete a Claim Form and include all required documentation. Please note that a separate Claim Form is required for each item.

1. Obtain a Claim Form
  • Download a form from the Claim Form menu on the left side of this page
  • Call the Customer Service Center to receive a form in the mail
2. Complete and sign the Claim Form

3. Notarize your Claim Form if the refund amount is greater than $1,000

4. Attach required documentation

5. Submit completed Claim Form(s) to our Customer Service Center no later than July 11, 2017, using one of the following methods:
By Mail
FasTrak Customer Service Center
Escheatment Claims
P.O. Box 26926
San Francisco, CA 94126
In Person
FasTrak Customer Service Center
375 Beale Street
San Francisco, CA 94105
Click here for directions and hours of operation

(Bring government-issued identification such as a driver's license, identification card, military identification card, or passport, and check in with the lobby security desk.)
By Fax
1-415-974-6356
Online
1. Go to Email FasTrak
2. Click Web, and when the drop-down box appears, select Unclaimed Property
3. Fill in your details and upload your signed Claim Form and required documentation
4. Hit Submit
Late Claim
Claims must be received by the FasTrak Customer Service Center no later than July 11, 2017. Claims received after July 11, 2017, must include a written explanation of the reason for the late filing. The Bay Area Toll Authority, acting in its sole discretion, will determine whether to accept the late claim.
Additional Assistance
Have additional questions?
  • Visit our Frequently Asked Questions section
  • If you are inquiring about the status of your claim, please allow approximately 60 days from the date submitted for processing and check issuance
  • If you are having trouble verifying the status of your claim or have a hardship, you may call the FasTrak Customer Service Center toll free at 1-877-229-8655, or go to Email FasTrak, click Web, and when the drop-down box appears, select Unclaimed Property. You will need to provide the name that appears on the FasTrak unclaimed property list and a brief statement of your inquiry.
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