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My toll tag doesn’t beep when I drive through toll plazas and/or express lanes. Is it broken?

If you received a new or replacement toll tag after September 2019, your toll tag will not beep when driving through a toll plaza or express lane. If your tag number starts with ‘101,’ you have one of these new tags. Check your statement or transaction history online to confirm that toll charges posted to your FasTrakaccount.

If you don’t have one of the new tags, you can:

CHECK THE SIGN: When crossing a toll bridge, check the Driver Feedback Display at the toll plaza. If it doesn't say "VALID FASTRAK," your toll tag may be defective.

CHECK YOUR ACCOUNT: Log in to your FasTrakaccount and review your transactions. Transactions that show your license plate number indicate that the toll tag was not read or was not present.

If you need a new toll tag, call the Customer Service Center at 1-877-BAY-TOLL (1-877-229-8655) and speak to a customer service representative. The new toll tag will be mailed to you and a pre-paid envelope will be included so you can return your old toll tag.