How To's


Account Activities

How to Log into Your FasTrak Account Online, if You Forgot Your Username or Password. More

How to Access Your Emailed Statement, if You Forgot Your PIN. More

How to Access Account Information via the Automated Phone System, if You Forgot Your PIN. More

How to Update Account Information Online, e.g., address, credit card, vehicle, etc. More

How to Replace a Non-Working Toll Tag. More

How to Request an Additional Toll Tag. More

How to Report a Lost or Stolen Toll Tag. More

How to Understand Your FasTrak Statement. More

How to Change Your Statement Delivery Method and/or Frequency. More

How to Understand How Your Replenishment Amount is Calculated. More

How to Convert from a Check/Cash Account to a Credit Card Replenishment Account? More

How to Request Mounting Strips or a Mylar Bag. More

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New Accounts

How to Register a Retail Toll Tag to a New FasTrak Account. More

How to Register a Retail Toll Tag to an Existing FasTrak Account. More

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Golden Gate Bridge Tolls

How to Pay a Golden Gate Bridge Toll. More

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Violations

How to Avoid Getting a Violation Notice (as a FasTrak Customer). More

How to Resolve a Violation (as a FasTrak Customer). More

How to Resolve a Violation (as a Non-FasTrak Customer). More

How to View / Lookup Your Violation Details (e.g., status, amount due, date, bridge, etc). More

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Customer Service Center

1-877-BAY-TOLL

1-877-229-8655

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Saturday: 9:00 am - 1:00 pm

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