Failure to pay the established bridge or express lane toll is a violation of California's toll evasion statutes. Toll evasion violations will be enforced. If you drive through a toll location prior to January 2021 without a valid FasTrak toll tag or without paying the toll, you will receive a notice of toll evasion. An image of your license plate will be captured, and a violation notice will be sent to the vehicle's registered owner at the address on file with the California Department of Motor Vehicles (DMV) within 21 days of the toll violation.

Failure to pay the second notice may result in additional penalties and fees and withholding of your vehicle registration by the DMV and/or a referral to a collections agency.

• First notice issued: toll plus $25 penalty
• Second (delinquent) notice issued: toll plus $70 ($25 penalty plus $45 late fee). If the toll is paid within 15 days, the penalty is reduced to $25

Failure to pay the second notice may result in additional penalties and fees and withholding of your vehicle registration by the DMV and/or a referral to a collections agency.

You may resolve your violation online by paying the balance due using a credit card, or you can submit a dispute. To pay your violation by check, please follow the instructions described on the violation notice. To pay your violation with cash, visit one of our cash payment locations or the in-person counter at the FasTrak Customer Service Center during normal hours of operation.

• By credit card, either online or by phone
• By check or money order (made out to "Bay Area FasTrak") via US mail
• With cash at one of hundreds of local cash payment locations. Find locations.
• At the in-person counter at the FasTrak Customer Service Center.

If you drove in an express lane, yes. An image of the license plate was captured and a violation notice will be mailed to the vehicle's registered owner at the address on file with the Department of Motor Vehicles (DMV) within 21 days of the violation.

If you crossed a toll bridge, no. All Bay Area bridges use automatic tolling. An image of the license plate was captured and an invoice will be mailed to the vehicle's registered owner at the address on file with the DMV. The invoice will only be for the amount of the toll. If the invoice is not paid by its due date, you will receive a violation notice.

The following is a schedule of toll evasion penalties:

• First notice issued: toll plus $25 penalty
• Second (delinquent) notice issued: toll plus $70 ($25 penalty plus $45 late fee). If the toll is paid within 15 days, the penalty is reduced to $25

Failure to pay the second notice may result in additional penalties and fees and withholding of your vehicle registration by the DMV and/or a referral to a collections agency.

You may resolve your violation online by paying the balance due using a credit card, or you can submit a dispute. To pay your violation by check, please follow the instructions described on the violation notice. To pay your violation with cash, visit one of our cash payment locations or the in-person counter at the FasTrak Customer Service Center during normal hours of operation.

The Golden Gate Bridge uses an invoice system to charge tolls to drivers who were not paying with FasTrak, a License Plate Account, or a One-Time Payment. As of January 2021, state-owned bridges will use an invoice system and drivers will receive an invoice if they do not pay with a FasTrak toll tag, a License Plate Account, or a One-Time Payment.

The best way to avoid violations is to sign up for a FasTrak account. FasTrak users also receive discounts on Golden Gate Bridge tolls.

There are several reasons that could explain why you received a violation:

• Your toll tag may not be working.Please contact the Customer Service Center.
• The license plate of your vehicle may not be listed in your account. Add your vehicle license plate and backdate the start date to ensure proper tolling. This will automatically remove the violation penalty.
• Your FasTrak account balance may be negative. This can happen if the credit card on file expired or if you need to add funds to your cash- or check-based account. A customer service representative can assist you with adding funds to your account and may be able to waive the violation penalty.

For carpools, motorcycles, and other eligible vehicles to receive discounted travel in the I-880, I-580, I-680 Contra Costa and SR-237, your FasTrak Flex or FasTrak CAV toll tag must be set to the proper position and associated with a valid FasTrak account.

You can order a FasTrak Flex toll tag online via the account enrollment process. Learn more about the FasTrak CAV toll tag. To find a retail location near you to pick up a FasTrak Flex toll tag, visit the Get FasTrak page. We recommend that you call ahead to make sure that FasTrak Flex toll tags are in stock.

NOTE: Solo drivers in eligible clean air vehicles do not qualify as a carpool in the I-880, I-680 Contra Costa and SR-237 express lanes. To receive a discounted toll, you must use a FasTrak CAV toll tag. Single-occupant CAVs using a FasTrak Flex or FasTrak CAV set in position 2 or 3+ may be cited by CHP.

If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further.

You can reach Professional Account Management, LLC by calling 866-424-9136 between 9:00 am and 5:00 pm EST. If you call after hours, you can leave a voicemail message and an agent will return your call during normal business hours. You can also contact them by mail or fax at:

• Professional Account Management, LLC.
• P.O. Box 1348
• Long Island City, NY 11101
• Fax: 718-482-8930