FasTrak and COVID-19 - FAQs
Yes
Toll bridge patrons who normally stop at a toll booth to pay cash should continue through the toll plaza without stopping. Both permanent fixed electronic message signs and portable message signs will be activated to instruct drivers not to stop.
Customers who have FasTrak accounts or who have established license plate payment accounts will see no changes. For all other drivers, automated high-speed cameras will capture images of the customers' license plates and the FasTrak Customer Service Center will process the images and then mail a toll invoice to the address at which the vehicle is registered with the DMV.
No. Although the mailed invoices will include a heading that reads "Toll Violation Notice", these transactions will not be considered violations and the amount due on each notice will be for the toll amount only. An insert also will be included in each envelope to explain the new policy and to reassure customers.
FasTrak is temporarily delaying additional violation penalties and delaying sending unpaid notices to DMV hold or collections. Both of these will go back into effect at a later date. Golden Gate Bridge travelers will continue to receive penalties.
Very likely yes. BATA and Caltrans will monitor toll bridge operations and heed ongoing public health guidance from both state and county authorities before making any decisions about resuming cash toll collection or extending this temporary policy beyond the length of current shelter-in-place orders.
Customers who may be leaving their homes to go to a Costco or Walgreens store for food or medicine can pick up a FasTrak tag at these stores and then activate their accounts online at bayareafastrak.org. A map of Northern California retail locations where FasTrak toll tags are available can be found on the FasTrak website at https://www.bayareafastrak.org/en/howitworks/retailmap.html.