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I was unable to use FasTrak to pay for parking. Why?

The following list of reasons will cause ineligibility for FasTrak parking payment at SFO:

  • Cash or check account replenishment method. To use FasTrak to pay for parking at SFO, you must use a credit card as your FasTrak replenishment method. If you use cash/check as your replenishment method, you cannot use FasTrak to pay for parking.
  • Opt-out was selected. If you chose to opt out of the parking program, you cannot use FasTrak to pay for parking at SFO.
  • Toll tag did not read at entrance/exit. A valid toll tag is needed upon entering and exiting the parking lot to use FasTrak to pay for your parking. If your toll tag did not beep or the gate did not open, you will not be able to use FasTrak to pay for parking. You should contact the FasTrak Customer Service Center to determine if you need a replacement toll tag or if your FasTrak account needs attention.
  • Negative Account Balance. If your account has a negative balance at the time you enter or exit the parking lot, you will not be able to pay for parking using FasTrak.

Topic: FasTrak Basics