I received a letter from a collections agency (Professional Account Management, LLC) regarding outstanding violations. I have a dispute or question about it. Who can I contact?

If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further.

You can reach Professional Account Management, LLC by calling 866-424-9136 between 9:00 am and 5:00 pm EST. If you call after hours, you can leave a voicemail message and an agent will return your call during normal business hours. You can also contact them by mail or fax at: