FASTRAK® RESPONSE TO COVID-19
SERVICE ALERT - We are currently experiencing high call volumes and longer than average wait times to speak with a Customer Service Representative. We recommend calling later in the week or you can manage your account on our website.
HOW TO PAY YOUR TOLL
Customers who have received a toll notice for crossings of the Antioch, Benicia-Martinez, Carquinez, Dumbarton, Richmond-San Rafael, San Francisco-Oakland Bay or San Mateo-Hayward bridges can use the toll payment page to pay their tolls. Customers need only enter the number on the toll notice and their license plate information to pay. The same option is available to drivers who cross the Golden Gate Bridge.
At the seven state-owned toll bridges, customers who ordinarily would stop at a toll booth to pay cash now continue through the toll plaza without stopping. Automated, high-speed cameras capture images of customers' license plates. The FasTrak customer service center processes these images and then mails a toll notice to the address at which the vehicle is registered with the DMV. While initial notices include a heading that reads "Notice of Toll Evasion," these transactions are not considered toll evasion violations and the amount due on each notice is for the toll amount only.
Drivers who have more than one unpaid bridge crossing and have received multiple notices can enter just a single notice number to review all unpaid crossings and to settle their unpaid tolls.
VIOLATIONS PRIOR TO MARCH 21
FasTrak is going to resume escalating violations issued for the Golden Gate Bridge and all express lanes prior to the COVID-19 shelter-in-place order. Escalation of violation notices was put on hold when the shelter-in-place order went into effect, although drivers still owed their original penalty.
With escalations being re-imposed beginning November 4, 2020, drivers on the Golden Gate Bridge or in any express lane who did not pay their original violation notice will now receive a second violation notice with the regular $70 penalty. Second violation notices that are not paid may result in a hold being placed on a driver’s vehicle registration with the California Department of Motor Vehicles.
Violation notices can be paid online at bayareafastrak.org or by using FasTrak’s automated phone service at 877-229-8655.
Violation notices for tolls on the Bay Area’s seven state-owned bridges – Antioch, Benicia, Carquinez, Dumbarton, Richmond-San Rafael, San Francisco-Oakland Bay, and San Mateo – are not escalating at this time. These will escalate at a later date, so you may wish to pay your violation before additional penalties are reinstated.
Use self-service features on bayareafastrak.org and using our automated phone service at 877-BAY-TOLL. See more information here.